Help (technical)

What ports does the Learning Village use?

The Learning Village uses the standard HTTP and HTTPS ports (80 and 443).

For the Learning Village to work correctly, also make sure that the following domains and subdomains are unblocked:

https://www.learningvillage.net
https://sockets.learningvillage.net
https://cdn.learningvillage.net
https://ajax.googleapis.com
https://www.google.com/jsapi
https://maxcdn.bootstrapcdn.com

What browser settings are best for the Learning Village?

Please ensure the browser zoom level is always set to 100% when using the Learning Village.

Browsers allow you to change the zoom level usually under the 'View' menu. For Chrome (in Windows), it is available straight from the main menu:

What are the minimum requirements?

The minimum screen resolution for the Learning Village is 1280 by 1024.

The Learning Village works best when using Google Chrome v21 (and above), Mozilla Firefox v21 (and above) or Microsoft Edge.  It will work on other browsers also, but not optimally.

The Learning Village learner experience is a webapp. That means we are not available in the AppStore but the learner experience behaves like an app.

The Learning Village Student Area is iPad friendly. Please make sure you are running up-to-date software (IOS11 and above). Older versions do not support recording due to a restriction imposed by Apple. 

The Learning Village takes a long time to load...

When learners log in they may see one of two notification messages:

  • "The Learning Village appears to be taking a long time to load..."
  • "There was a error loading the Learning Village..."

Both of these messages are related and, in our experience, can be due to a poor or busy Internet connection at your school. This manifests itself by showing a 'The Learning Village appears to be taking a long time to load...' message (1), or 'There was an error loading the Learning Village...' message (2). When multiple learners log in at the same time, your school's Internet connection can be put under undue pressure. To help we are able to limit the number of learners logging in simultaneously so that a 'cooling off' period is applied forcing learners to wait till a free 'slot' is available before being able to access the Learning Village (typically this is only 30 seconds).

Please contact us to activate this feature for your particular school.

The 'There was an error loading the Learning Village...' message might also show if your school is blocking an external library that the Learning Village depends on.

The Learning Village runs slow for my learners...

The Learning Village should run smoothly on almost all laptops, PCs, Chromebooks, tablets etc. However, for some very specific configurations, the learner experience may seem sluggish or choppy. This may be due to lack of hardware-optimisation HTML5 support.

In these rare situations, we've added an option to disable a lot of the map animations that may be the cause of the sluggishness. This can be found in your Profile, accessed via the top menu under 'My account':

Once this option is enabled, a lot of the map animations will be disabled for ALL of your learners. This may help to resolve the slugishness.

What headset do I need to use for audio/recording?

Hardware

Modern devices (laptops, tablets, Chromebooks) have a microphone built-in, but for older devices (Desktop PCs), or if you're using the Learning Village in a noisy environment, you may need to use a headset.

Usually depending on the age of the device, you will need to use a headset with either 1 or 2 outputs (cables).

Dual-port devices - microphone and audio are on separate cables, sometimes colour-coded (microphone-pink, audio-green):

Dual-port headphone cables

Dual-port laptop inputs (usually at the side or rear of the laptop)

Dual-port desktop PC inputs (usually at the rear of the PC, somtimes at the front)


Single-port devices - microphone and audio combined on one cable:

Single-port headphone cables

Single-port laptop inputs (usually at the side or rear of the laptop)

Single-port tablet inputs (usually at the top/bottom of the device)

Recording doesn't work

The Learning Village (and all Web apps for that matter) require the user's permission to access their microphone. Depending on the browser being used, a popup should display asking the user to allow this. However, if the user has previously denied use of the microphone, they will need to explicitly show the popup.

Please note that these instructions may vary depending on the version of the browser you are using.

Chrome

  1. If this is the first time you have visited the Learning Village student area, you should be prompted, click the 'Allow' button.

  2. If, on a previous occasion, the user clicked 'Block', then you must explicitly allow microphone use.

    Click the video-camera icon at the right of the address bar (it may have a red cross over it)

  3. Select 'Always allow' and press the 'done' button.

    You will need to refresh the page (PC/laptop: F5, MacBook: CMD+R, Chromebook: toolbar circle arrow) for the changes to take effect.

Firefox

  1. If this is the first time you have visited the Learning Village student area, you should be prompted, make sure 'Remember this decision' is ticked, then click the 'Allow' button.

  2. If, on a previous occasion, the user clicked 'Don't Allow', then you must explicitly show the popup again.

    Click the microphone icon at the left of the address bar (it may have a slash through it)

  3. Click the 'Temporarily blocked' or 'Blocked' cross.

    You will need to refresh the page (PC/laptop: F5, MacBook: CMD+R, Chromebook: toolbar circle arrow) for the changes to take effect. See point 1) above to continue.

Safari

  1. If this is the first time you have visited the Learning Village student area, you should be prompted, click the 'Allow' button.

  2. If, on a previous occasion, the user clicked 'Don't Allow', then you should refresh the page (CMD+R) and go to step 1) above.

    If, on a previous occasion, the user clicked 'Never', then you must explicitly allow microphone use.

    From the menu, choose Safari->Preferences.

  3. Click 'Microphone', then from the drop-down on the right, choose 'Allow'. Close the Window.

    You will need to refresh the page (CMD+R) for the changes to take effect.

  4. If your microphone is still not working, you can try this guide for more help.

Microsoft Edge

Unless the user has already allowed use of the microphone (using the 'Always' button), Microsoft Edge should prompt the user to access the microphone. Choose the 'Always allow' button.

Internet Explorer

Recording isn't supported in Internet Explorer.

iPad

Recording is only allowed with IOS11 or higher.

  1. Open settings, then choose 'Safari'.

  2. Ensure 'Camera & Microphone Access' is enabled.

How do I test my microphone?

  1. Go to: https://www.learningvillage.net/student/map_demo?test_microphone=1
  2. Press the Start button (once the page has loaded)
  3. Press the red record button
  4. Say a few words
  5. Check your recording by pressing the blue play button

What languages are supported when translating?

We use the 'Home language' you assign to a learner during enrollment to determine which language to translate to when a learner logs in. To modify the language, from the menu choose Learners->Existing, then press 'edit' for the learner you wish to update.

We support both Google and Microsoft Translate - you can configure which to use from your profile - from the menu choose My account->Profile.

Google Translate languages supported.
Microsoft Translate languages supported.

How do I save the Learning Village as an App on my iPad?

All websites can be saved as an icons on iPads. When clicked, the website will launch as a full-screen 'App' without the normal browser URL bar.

Go to www.LearningVillage.net in Safari on your iPad. Then log in as a student. When you reach the 'Start' screen, press the share button at the top-right.

Press the 'Add to Home Screen' button.

You can rename the 'App' if needed, press 'Add' to continue.

Your Learning Village 'App' will appear on your Home Screen, ready to be launched.

Please note that these instructions may vary slightly depending on IOS version and device.

What IPs do the Learning Village use?

Publish date: 16-07-2018 09:52:33

54.155.0.0/16
52.95.154.0/23
54.239.0.240/28
172.96.98.0/24
52.95.104.0/22
52.95.156.0/24
52.30.0.0/15
54.154.0.0/16
52.95.150.0/24
52.94.248.192/28
46.137.0.0/17
52.144.208.64/26
52.124.128.0/17
52.93.138.252/32
52.95.254.0/24
52.94.216.0/21
52.93.139.253/32
54.230.0.0/16
52.208.0.0/13
52.119.192.0/22
52.18.0.0/15
52.93.21.14/32
54.239.128.0/18
52.144.209.192/26
99.80.0.0/15
18.200.0.0/16
54.231.128.0/19
99.84.0.0/16
52.93.138.253/32
52.144.208.192/26
54.74.0.0/15
52.94.32.0/20
54.216.0.0/15
54.78.0.0/16
54.239.1.16/28
185.143.16.0/24
52.93.112.35/32
52.48.0.0/14
52.94.5.0/24
54.240.220.0/22
52.144.211.196/31
52.94.249.32/28
54.170.0.0/15
52.144.211.200/31
205.251.192.0/19
46.51.192.0/20
178.236.0.0/20
35.176.0.0/15
52.94.16.0/24
52.218.0.0/17
52.93.0.0/24
54.239.192.0/19
52.144.211.192/31
54.239.99.0/24
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52.144.211.198/31
52.94.26.0/23
54.247.0.0/16
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70.132.0.0/18
13.32.0.0/15
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52.95.253.0/24
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52.144.209.64/26
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54.72.0.0/15
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18.202.0.0/15
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71.152.0.0/17
216.137.32.0/19
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34.248.0.0/13
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52.93.17.17/32
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52.92.40.0/21
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46.137.0.0/17
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52.208.0.0/13
52.18.0.0/15
99.80.0.0/15
18.200.0.0/16
54.74.0.0/15
54.216.0.0/15
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52.48.0.0/14
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54.170.0.0/15
46.51.192.0/20
35.176.0.0/15
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54.194.0.0/15
35.178.0.0/15
34.240.0.0/13
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54.76.0.0/15
52.95.244.0/24
185.48.120.0/22
34.248.0.0/13
176.34.128.0/17
18.175.0.0/16
54.228.0.0/16
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35.180.0.0/16
52.16.0.0/15
46.137.128.0/18
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54.246.0.0/16
52.56.0.0/16
18.201.0.0/16
18.130.0.0/16
176.34.64.0/18
205.251.192.0/21
52.95.110.0/24
52.124.128.0/17
54.230.0.0/16
54.239.128.0/18
99.84.0.0/16
52.47.139.0/24
52.212.248.0/26
205.251.192.0/19
54.239.192.0/19
70.132.0.0/18
13.32.0.0/15
13.35.0.0/16
204.246.164.0/22
52.56.127.0/25
204.246.168.0/22
71.152.0.0/17
216.137.32.0/19
205.251.249.0/24
99.86.0.0/16
52.46.0.0/18
52.84.0.0/15
64.252.64.0/18
204.246.174.0/23
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143.204.0.0/16
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13.249.0.0/16
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